Planning to boycott but if I go it will definitely be getting cheaper tix through stubhub or something
8 comments
Congrats, you really stuck it to that customer service representative just doing there job
Edit; you know i guess i change my mind, it still feels silly to bring it up but a good customer service rep will know what to do with that info and that’s great they have a system in place. Personally I’d verbally express this instead of in text form just because it’s hard to make that kind of feedback sound genuine. In person on the phone gives authentic genuine and good feedback.
~~Edit; idk what happened to my og post~~
~~I’ll rewrite it i guess lol, It must be an unpopular opinion but I think being snarky is silly and unnecessary. We all know customer service can’t force their boss to sell the team so why even write that to the representative that’s just trying to help you purchase tickets if you so desire (this is ticket sales specifically too thats all their job is, there’s separate people for customer satisfaction). A simple, “thanks I’m not interested” is all they need. Maybe this one isn’t snarky specifically but it is a little passive aggressive.~~
~~Oh well, maybe I am just being an old fuddy-duddy. Continue as you were and express your frustrations to ticket sales I suppose.~~
Yes! If this happens to me, I’m going to answer the same way!
Wait, you guys mean to tell me this isn’t going directly to the top??
I had a great conversation with an Angels rep. I laid out exactly why I was uninterested at present and apparently a lot of people have been saying the same thing about Arte selling the team. I made sure he took a note to call me on the day that Arte announces the sale of the team. I promised to buy a suite for Opening Day when/if that happens.
For what it’s worth, the guy just sent me a thumbs up emoji lol
We basically said the same thing to our rep this year, too. It isn’t rude, it isn’t “sticking it to the customer service rep” – it’s simple feedback.
They go through a CSM (customer service manager) style program and will have to submit why their customer doesn’t want to renew their season tickets.
“Customer declined to renew their season ticket package citing dissatisfaction with the organization’s management and operational practices”
8 comments
Congrats, you really stuck it to that customer service representative just doing there job
Edit; you know i guess i change my mind, it still feels silly to bring it up but a good customer service rep will know what to do with that info and that’s great they have a system in place. Personally I’d verbally express this instead of in text form just because it’s hard to make that kind of feedback sound genuine. In person on the phone gives authentic genuine and good feedback.
~~Edit; idk what happened to my og post~~
~~I’ll rewrite it i guess lol, It must be an unpopular opinion but I think being snarky is silly and unnecessary. We all know customer service can’t force their boss to sell the team so why even write that to the representative that’s just trying to help you purchase tickets if you so desire (this is ticket sales specifically too thats all their job is, there’s separate people for customer satisfaction). A simple, “thanks I’m not interested” is all they need. Maybe this one isn’t snarky specifically but it is a little passive aggressive.~~
~~Oh well, maybe I am just being an old fuddy-duddy. Continue as you were and express your frustrations to ticket sales I suppose.~~
Yes! If this happens to me, I’m going to answer the same way!
Wait, you guys mean to tell me this isn’t going directly to the top??
I had a great conversation with an Angels rep. I laid out exactly why I was uninterested at present and apparently a lot of people have been saying the same thing about Arte selling the team. I made sure he took a note to call me on the day that Arte announces the sale of the team. I promised to buy a suite for Opening Day when/if that happens.
For what it’s worth, the guy just sent me a thumbs up emoji lol
We basically said the same thing to our rep this year, too. It isn’t rude, it isn’t “sticking it to the customer service rep” – it’s simple feedback.
They go through a CSM (customer service manager) style program and will have to submit why their customer doesn’t want to renew their season tickets.
“Customer declined to renew their season ticket package citing dissatisfaction with the organization’s management and operational practices”
“☺️” 😒