My wife and I finished our honeymoon today seeing both our favorite teams. Before the game, we stopped by the Quirk stall to get some drinks. My wife has Celiac's disease with a nasty gluten intolerance. Luckily, Quirk seltzers are gluten-free. We were their first customers of the day and somehow, the tap started pouring beer after her drink, meaning it was contaminated. My wife had a few sips and just a small amount of gluten is enough to really ruin her day.
The staff was amazing about it though. They immediately sent someone over once they realized what happened, initially just to offer a new drink to my wife, but once we told them how dangerous what happened is to my wife, they sent over medical staff and then management. Right away, they reversed the original transaction and told us they would make it right and check on us later.
A few innings into the game, a Royals staff member with a huge apology, an incredible bag of goodies, and tickets for a future game. The goodie bag is pictured and that's even a game-used ball!
Huge shout-out for them going above and beyond to make things right! Fortunately, my wife is okay too.
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I had broken into paragraphs when I wrote it. I don’t see a way to fix it but it looks like a wall to me. Sorry about that!
The Royals won, you guys won, it’s a win-win!
That Vinnie/Nicky bobblehead has a fairly funny backstory with the Lion King cam. It’s from a few years ago.
Continuing to prove they are one of the most fan friendly organizations in the league. Proud of the Crown!